Stewart+Brown Customer Service

Customer satisfaction is paramount at stewartbrown.com. We take the necessary measures to ensure you receive the quality and satisfaction you deserve. We take great pride in the production of our garments and believe you will love them as much as we do.  We want you to enjoy shopping with us, if there are questions you come across while browsing our site, please feel free to contact us at .  Your feedback is valued.

Returns and Exchanges

Stewart+Brown guarantees your satisfaction. If you are not satisfied with your purchase you must contact for a return authorization. Customer service must be contacted within 5 days of date of receipt of your products for a refund, credit, or exchange. We will accept the return of any unwashed, unworn or defective merchandise. If the item is defective upon reciept you must also contact customer service to make a return within 30 days. Returns must have the original receipt and will be credited back to the original method of payment. Please contact with questions regarding returns or exchanges.

If you do not have a proof of purchase or receipt for your return please email us at for approval before shipping anything back.

Sale and Discounted Merchandise

Please note that all discounted sales are final and we do not accept returns or exchanges on them. This includes web purchases, sample sales, and studio sales.

Coupons

All coupons apply only to orders placed on stewartbrown.com and, unless otherwise noted, all coupons expire one month from their issue date and are only applicable to full priced merchandise. All sales of products discounted by the coupon are final and only one coupon can be used per order. Coupons cannot be used to purchase gift certificates.

Gift Certificates

While we will do our best to recover any information we can, Stewart+Brown is not responsible for lost or stolen gift certificates. Gift certificates purchased from stewartbrown.com are valid only at stewartbrown.com. At any time, you may request the cash equivalent of your gift card at no extra charge but you must be able to provide a valid credit card number to credit the amount to. Gift Certificates will remain active for 1 year after their purchase date. After one year, the gift certificate will still be redeemable, but you will have to contact service@stewartbrown.com in order to reactivate the code.

to check the current balance or issue date of your gift card click here

Price Adjustments

Should a full price item from Stewart+Brown Direct be marked down within 7 days of your original order date we will gladly offer a one time online credit for the difference in the prices. This applies only to online sales from stewartbrown.com and is unrelated to the policies of our retail partners. To receive a price adjustments please email us at . 

Goods Not Purchased from Our Website

Stewart+Brown is unable to accept returns on items bought from our retail or ecommerce partners. In such cases, the individual store’s or web store’s own return policy will have jurisdiction over your purchase. If you find yourself dissatisfied with something purchased from one of our retail or ecommerce partners, please return the goods to store or web store with proof of purchase for the appropriate refund, credit or exchange.

Please ship all returns to:

Stewart+Brown
Attn: Webshop Returns
955 E. Front St.
Ventura, CA 93001